Profhilo

 Booking Terms and Conditions

CANCELLATION POLICY and REFUNDS

At Nueva Aesthetics we understand that the need to rearrange or cancel an appointment may arise for a number of reasons.

APPOINTMENTS

If you should need to rearrange you may do so once on the same booking fee and within 30 days of cancellation by giving us no less than 48 hours notice (excluding Sundays, Bank Holiday Monday and other National Holidays). Should you need to rearrange again a non refundable booking fee will be lost and a new booking fee will be payable to secure new appointment. Cancellations are non refundable. Full appointment charge will be applicable with less than 24 hours notice or "no show". This is why we require you to lock in your card details when booking and paying the booking free.

If you are late by more than 20 minutes we will not be able to continue with the appointment and a full price of treatment will be due and debited from your locked in card.

The only time we will consider to waive the fee is in the event of serious or contagious illness or emergency (official proof will be required) or upon our discretion.

Pandemic, war and nature force major -

the fees are non refundable. A new alternative date will be offered when safe to do so.

If you do need to cancel or rearrange your appointment please call us or text us on 07397395305. If you text or get an answer phone please leave a clear message stating the following:

• that you wish to cancel

• your full name

• your telephone number

• the date and time of your appointment

• the treatment/s you were booked in for

Non refundable booking fee of £30 per treatment is required (treatments over £300 are subject to a higher booking fee stated at checkout) to secure your appointment. The fee is not transferable.

If you are booking as a model - a full payment is required up front. Your booking as a model is non refundable and non transferable.

We do not issue refunds for our services.

Fees are non refundable and non transferable.

GOODS AND SUPPLIES

Please note, we don’t issue refunds for goods or supplies. You may, however, exchange for a voucher or another product or service to the value. If the product you are exchanging for is more in value, the difference must be covered at the time of exchange.

At Nueva Aesthetics we do not tolerate abuse, threatening or rude behaviour, violence, verbal or physical, towards other clients, staff or members of public. We reserve the right to cancel your booking should these boundaries be broken. You will not be refunded any fees should this happen.

Thank you for your understanding and cooperation.